File under AI as normal technology:

History shows that the process almost always takes longer than the inventors expect. Legal and regulatory hurdles slow things down. Companies have to retrain workers or hire new ones. Corporate leaders have to develop new processes and overcome resistance from reluctant managers and cautious information technology departments.

“These conversations have been, in my opinion, overly focused on what the technology can do,” said Martha Gimbel, the executive director of the Budget Lab at Yale University. “There’s plenty of technology that could have changed things and didn’t.”

Many hospitals kept patients’ health records on paper for decades after the technology existed to digitize them, Ms. Gimbel noted. Videoconferencing tools have existed for years, but it took a pandemic to force companies to embrace them.